Our team is always available to assist with your pre and post purchase enquiries.
We endeavour to provide products that will meet your needs. It is however also your responsibility to read all the relevant product information provided, and choose carefully (so the goods are fit for your purpose), as we cannot provide a refund if you change your mind or make a wrong selection.
Please note that our goods come with manufacturer guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired for any minimal failure.
If you have any questions or would like to request a return or exchange, please call 1800 650 283 within 10 days of receipt of your order.
In the event that you are not satisfied with an item that you have purchased, you may return the item within 30 days from the date of delivery. If no receipt of delivery date is available, the date shall be assumed to be 5 days from the date of dispatch.
To return or exchange an item please call our team for assistance on 1800 650 283.
The return must meet the following criteria: –
- Product is in new condition.
- Product is in its original packaging.
- Product was received in the last 30 days.
- Product must be returned with all paperwork, packaging, parts and accessories to ensure full credit.
- Product is not included in the Non-Returnable Items List & Refund Exceptions
- PLEASE NOTE: – The packaging must not have any markings.
Returns missing accessories will be rejected.
- Write the RMA number only on the shipping label and NOT on the box.
Discontinued / Clearance Items:
Discontinued or clearance Items are considered final sale and are non returnable. Please do not ship these items back as we cannot issue a refund.
1 The item/s do not meet your expectations, but do deliver product descriptive features and benefits
2. You discover that you can buy the goods more cheaply elsewhere.
3. You have damaged the goods or misused the goods in a way that is deemed unreasonable.